We responded to requests from agents and others in Texas last week and put up a link for agents and the public to get easy access to our notice of loss forms. Of course, most consumers are already being helped by their agents or directly talking to their carriers, using existing systems. But providing one more way to get the claims process going is a good thing in times like these. We let the trade associations know, as well as the NAIC and the Texas TDI.
In days gone by, we shipped boxes full of these forms to hard-struck areas after floods, hurricanes, and other disasters. In fact, in 1997, we gave the Grand Forks Herald newspaper in Iowa temporary permission to publish the ACORD First Notice of Loss form in their first edition after the Red River Flood; we’re told policyholders showed up at agents with newsprint in hand, filled out and ready to go. Now the best way to accomplish the same task is to offer an easy-to-find link over the internet. Technology changes, but the fundamentals of our industry do not.