Ireland's deputy data protection commissioner Gary Davis] said that queries about claims were logged on Insurance Link as if a full claim had been made and that the system had no way to tell the difference between a query and a claim. “The sector was unable to tell the difference between an actual claim and a situation whereby a person just contacted their insurance company to make an inquiry,” Mr Davis said.
It's possible – although unknown at this time – that some customers may have had legitimate claims turned down. But the possibility is serious enough. This is extremely bad news for the image of Ireland's already battered financial sector.
Do I need to even point out the value of standards in avoiding this kind of situation? At their bare minimum, industry standards ensure that data relating to different business concepts are correctly contained and tagged. I guess we all thought this basic idea had been accepted long ago. It seems not.