Ian Summers, CIO for Aon Risk Solutions & Aon Benfield says: "It is a basic fact of any industry that if there are no clients there is no business. Without someone willing to pay for the thing, no product has any value. It is remarkable, therefore, how much time we in our market, in this newsletter and at our many, many meetings, manage to spend discussing all sorts of aspects of our business and our processes without ever mentioning the one set of people that really matter – our customers. I think we are standing at a pretty important point in the modernisation process.
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