PropertyCasualty360 ran a story on one of my favorite topics and what CNA is doing about it. Agents work with many carriers and technology can be frustrating at times as you can imagine. Of course, this is the reason why they created ACORD many years ago and why firms like CNA work with us..
Robert reports that "Personal lines carriers and their commercial lines counterparts have at least one thing in common when dealing with independent agents: It is absolutely critical for carriers to offer solutions that make it easy for agencies to place business.
Belen Tokarski of CNA said "We can be more personal and have conversations with the agents, but it’s going to take a paradigm shift for the industry to get out of the world of working directly in carrier websites,” she says. By giving agents a taste of what technology can do with ACORD XML, we are slowly moving them up the spectrum until they are in the high end of technical adoption; but, you can’t force real-time quoting. They have to get interested themselves.” READ MORE from Robert Regis Hyle